COVID-19 UPDATE - As an essential service we continue to operate and focus on building your chair. At this time it's important that you contact your local agent on any changes to their operations or for updates on your chair delivery. For more information please


Issues and Concerns

Issues and Concerns

There are few moments where you may be concerned about your wheelchair and the way it operates.

We can provide general advice but encourage you to contact your local agent or distributor should you have specific concerns about the operation of your chair.


How can I get help in an emergency?

Emergency Assistance in Australia

Magic Mobility does not have 24-hour service.

Our operating hours are Monday – Thursday 9am – 5pm Fridays 9am – 4pm (AEST).

In Victoria you can contact SWEP on 1300 747 937.

If you are based in the Melbourne metropolitan area you can contact Wan and Sung Repairs (cash only, not funded) on 0411 268 921.

As a car member of RACV, you can add a wheelchair OR you can join the RACV as a wheelchair user.

For those outside Victoria, please contact your local agent or distributor for emergency help or call 000 if it is life threatening.


What can I do if my electric wheelchair won’t drive?

There are a few ways that you can troubleshoot if your wheelchair won’t drive. We’ve provided a downloadable document to help you learn more.