There are few moments where you may be concerned about your wheelchair and the way it operates. Or if you are an NDIS participant you may have concerns about the supports provided.
We can provide general advice but encourage you to contact your local agent or distributor should you have specific concerns about the operation of your chair.
What if I’m not happy with the NDIS supports provided by Magic Mobility?
As an NDIS participant you have the right to be safe and to receive quality services from the providers and workers that you choose to support you under the NDIS. As a Registered provider, Magic Mobility complies with the NDIS (Incident Management and Reportable Incidents) Rules 2018, NDIS Complaints Management and Resolution. If you are concerned about any aspect of Magic Mobility’s services, you can make a compliant via the NDIS Quality and Safeguard Commission portal by clicking here.