Issues and Concerns

Issues and Concerns

There are few moments where you may be concerned about your wheelchair and the way it operates. Or if you are an NDIS participant you may have concerns about the supports provided.

We can provide general advice but encourage you to contact your local agent or distributor should you have specific concerns about the operation of your chair.

How can I get help in an emergency?

Emergency Assistance in Australia

Magic Mobility does not have 24-hour service.

Our operating hours are Monday – Thursday 9am – 5pm Fridays 9am – 4pm (AEST).

In Victoria you can contact SWEP on 1300 747 937.

If you are based in the Melbourne metropolitan area you can contact Wan and Sung Repairs (cash only, not funded) on 0411 268 921.

As a car member of RACV, you can add a wheelchair OR you can join the RACV as a wheelchair user.

For those outside Victoria, please contact your local agent or distributor for emergency help or call 000 if it is life threatening.

What can I do if my electric wheelchair won’t drive?

There are a few ways that you can troubleshoot if your wheelchair won’t drive. We’ve provided a downloadable document to help you learn more.

What if I’m not happy with the NDIS supports provided by Magic Mobility?

As an NDIS participant you have the right to be safe and to receive quality services from the providers and workers that you choose to support you under the NDIS. As a Registered provider, Magic Mobility complies with the NDIS (Incident Management and Reportable Incidents) Rules 2018, NDIS Complaints Management and Resolution. If you are concerned about any aspect of Magic Mobility’s services, you can make a compliant via the NDIS Quality and Safeguard Commission portal by clicking here.

If you would like to make a complaint directly to Magic Mobility, please complete the NDIS Complaint and Incident Report Form.