Service & Support
Using your Magic Mobility power wheelchair safely also depends upon your own good judgement and common sense, as well as that of your provider, caregiver, or health professional. We cannot be responsible for injuries or damage resulting from any person’s failure to follow the warnings, cautions and instructions given in your Owner’s Manual.
We’ve listed out the times where your safety is most at risk, and we would encourage you to consider these closely.
It is recommended that you have a trained attendant present while you learn to transfer to and from your chair. To reduce the chance of being injured ensure the power is turned off and that your powerchair is not in freewheel mode. Ensure footrests are swung away or removed to give you free access. For side transfers ensure armrests and legrests are swung away or removed, position yourself as far back as possible in the power wheelchair seat to prevent the chair from tipping forward.
Stairs and escalators
Your power wheelchair is not specifically designed to negotiate stairs or escalators but is able to do so only in cases with low step heights and long step landings.
You should not operate your power wheelchair on public streets and roadways. This is in accordance with local traffic laws, which vary by country. Please check your local traffic laws.
Proceed with extreme caution when driving near raised surfaces, unprotected ledges, and/or drop-offs (kerbs, porches, stairs, escalators, lifts etc).
Always approach an obstacle so both front wheels touch that obstacle together. Never attempt to climb a kerb or obstacle at an angle. Do not attempt to climb or descend from a kerb of more than 100mm in height. Do not attempt to ascend any kerb near a drain cover, uneven surfaces or gravel covering. Never try to travel backwards down any step, kerb, or other obstacle.
You might need a positioning belt to ensure you can use your wheelchair safely. Make sure you check with your caregiver or OT to see if this is necessary for the safe use of your wheelchair.
Addressing corners at speed might increase the risk of tipping your wheelchair. If you feel you may tip over when cornering, immediately reduce your speed and steering angle, and beware of uneven, rough or slippery terrain.
Critical water safety and cleaning
Your wheelchair has electric motors so must never be driven through water, rivers, streams or the sea. Any damage that occurs from driving in water can void your warranty.
When your power wheelchair has been used in coastal, wet or salty environments, we recommend that extra cleaning care is taken to reduce the risk of rusting. After returning, it may help to blow as much of the sand and/or salt off as possible, followed by wiping down all parts with a warm damp cloth. Never hose your chair down. Your power chair should then be left in a warm and dry environment.
Crash testing, tie downs and seat belts
At Magic Mobility, safety and reliability go hand in hand. We adhere to the ANSI/RESNA WC/Vol 1 – Section 19 and ISO7176-19 restraint system as an industry standard.
In order to ensure safer transportation for those who use their wheelchair as a seat in a motor vehicle, we’ve tested the Frontier V4, V6 and Extreme X8 with different combinations of seating and power positioning systems.
Magic Mobility has made sure that we comply with a range of international standards, including:
- Increased protection for wheelchair users travelling in a motor vehicle in the event of a collision;
- Clearly marked attachment points for the wheelchair that are accessible with one hand;
- Improved fit of both lap and shoulder belts;
- Effective performance in a moderate to severe frontal impact with a change in velocity of 48kph with an average deceleration of 20g.
In order to improve your safety when using your wheelchair as a seat in a motor vehicle:
- Don’t route belts outside the wheelchair frame or wheels or over the armrests
- Place the pelvic belt across the front of the pelvis as low as possible
- Position the shoulder belt across the middle of the shoulder and connect it to the lap belt on the opposite side
- Keep the shoulder belt as close to the body as possible even if it means threading the buckle through an opening on the chair.
Magic Mobility recommends that wheelchair users should be transferred into appropriate seating in vehicles and use the restraints made available by the auto industry.
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