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At Magic Mobility the safety of our customers, staff, agents and community is vitally important. As an essential service we continue to operate and build chairs so that you can remain mobile. At this time it’s important that you continue to liaise with your local agent to understand any changes to their operations or to receive an update on your chair delivery.
Non-direct Magic Mobility customers – if you have ordered your chair from one of our Australian agents please be assured that they are operating as usual, with additional health and hygiene protocols. Please keep in contact with them directly for your chair repairs, trials and updates on your chair delivery.
For our international customers, please liaise directly with your local agent to keep up to date on changes to their operations during this time.
Direct Melbourne Magic Mobility customers – we have currently deferred in person trials and chair fittings for our direct Melbourne showroom customers, and this is being reviewed on a weekly basis. You will continue to be contacted personally by your Magic Mobility wheelchair specialist for updates on your chair and reassurance that your chair is continuing to be built by our factory team.
Additionally will only be considering emergency chair repairs and maintenance for our direct customers. For customers based in Victoria we encourage you to also contact Chemtronics on 1800 134 732 or Wan and Sung on 0411 268 921.
Melbourne Magic Mobility showroom – we are no longer accepting walk-ins to our showroom until further notice. For those interested in viewing our chairs please take a look at our wheelchair page or call reception on (03) 8791 5600 for a phone consultation with a wheelchair sales specialist.
We understand that our customers need products and services to support them during this period. We are currently liaising with our industry body ATSA and local suppliers to develop back-up plans and identify potential supply-chain disruptions and will provide updates if things change.
Please don’t hesitate to contact us if you require any further information and please stay safe.